Questions & Answers
FAQ
Can I track my order?
Yes. All orders can be tracked with tracking number provided via email.
How can I return or exchange an item?
Please see Return Policy.
What are store hours for Grafic Man and Grafic Woman?
Grafic Man and Grafic Woman are open Tuesday to Saturday 11am-5pm. We are closed Sunday and Mondays.
What COVID measures are in place for in-store appointments and shopping?
Please refer toCovid Policies.
How can I book an appointment?
Select Book an Appointment tab and choose which type of appointment you'd like. Then select preferred date and time.
Are the custom services only available for men?
Yes. Custom services are only available for men suiting.
How long does it take to make a custom suit?
Custom suiting can take anywhere from 7-10 days.
Do you have the option for same day shipping
All local (Vaughan) orders will be shipped same day if order is placed before 2pm.
What items are non-refundable?
Please seeReturn Policy.
How long does shipping take?
Please seeShipping Policy.
